Refund policy

At ODD M., we take pride in the craft of our products as well as the satisfaction of our customers. Our commitment to excellence means that we carefully inspect and ensure the quality of each item before it leaves our facility.

We kindly request your understanding that we do not accept exchanges or returns at the moment. We encourage you to carefully consider your purchase or reach out to us for any product related inquiries before you make your selection.

 

Other Eligibilities

 

Damaged goods

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. You can contact us through this form, or email us at hello@oddmgoods.com with your order ID, description of the issue and clear photographs of the product.

 

Wrong product/missing item

Should you be missing a product or receive a wrong order, you can contact us at hello@oddmgoods.com with your order ID, and details of the incorrect item you’ve received.

Upon verifying and confirming the issue on our end, we will send you the item that you’ve ordered at no additional cost. In certain cases, we may arrange a collection of the wrong product. We seek your understanding in facilitating this process.